Claims Administration Assistance For claims filings and related customer service, please refer to the participant’s identification card for the correct claims processing location, mailing address and customer service telephone number. Due to privacy requirements, we cannot answer benefit or claim inquiry questions via our general email address. These questions should be directed to our Customer Service Representatives via telephone. If you are a provider attempting to inquire about eligibility or claims, please go to HealthSmart.com Technical Assistance If you have technical questions with regards to the functioning of this website or our Employee, Customer, Provider websites, you may address them via email at support.Information@healthsmart.com. Our Help Desk can be reached at 1-800-638-0968 between the hours of 8:00 am and 5:00 pm Eastern Time, Monday – Friday.
When checked this computer/device will be considered "private". To protect the private information contained within, the system normally automatically implements extended security protocols. This includes a shortened session timeout. If this is a private computer, you may choose to check the box and proceed without the extended security protocols. By checking this box, you are stating this computer/device is private and the standard security protocols and session timeout will be used. Regardless of the option selected, private information can be protected by:
